Customer Revenue Guide
Apply the Customer Revenue Guideto your processes to unlock a healthy revenue stream and improve your NRR by at least 1%.
Ready To Watch
Customer Base Take Off?
From building foundations to expert execution, we aim to phase ourselves out in 3-12 months.
Growth
Develop a plan to skyrocket your revenue
Put strategies into action with expert support
Give your team the tools they need to succeed
Get an objective look at your business and identify what needs improvement
Our 3-Step Process
Audit
We’ll take a deep dive into your current customer base and customer-facing processes. Imagine a team of experts meticulously analyzing your existing strategies, uncovering hidden opportunities, and creating a clear vision for the future.
Report
Get ready to receive a comprehensive roadmap filled with valuable insights. We’ll present a detailed assessment outcome, outlining actionable steps and strategies to propel your business forward.
Execution
Empower yourself with the knowledge to make informed decisions. Choose the level of support you need, whether it’s hands-on guidance or a collaborative approach, to achieve your goals with confidence and clarity.
Our Method: Customer Revenue Guide
Customer Segmentation and Outcomes
Group customers by ICP, revenue potential, and churn risk. Outcome: Focused resource allocation for maximum impact and expansion revenue.
Customer Journey Mapping
Map touchpoints and pain points to guide proactive actions. Outcome: Personalized, proactive customer guidance. Next best action modelling.
Engagement model and capacity needs
Balance automation with personal touchpoints to meet customer needs efficiently. Outcome: Scalable, cost-efficient service delivery.
Health scoring
Use data to predict churn and upsell opportunities. Outcome: Smarter prioritization for retention and growth.
Raci models
Align teams with defined roles and responsibilities for a customer growth organization. Outcome: Seamless collaboration and accountability. Break the Silos.
Choose Your
Journey
Do It Yourself
With our coaching, inspiration sessions and community & events to guide you.
Do It With Us
Through our consultancy and change management programs, lasting between 3 to 6 months.
Do It For You
With our interim solutions, customized for your specific timeframe and needs.
