Customer Success For Account Managers
We will teach you the fundamental skills for effective Account Managers. Become a champion for your customers!
What we Teach in:
Customer Success For Account Managers
This course provides any Account Manager with a solid understanding of the key elements of effective Customer Success Management. Grow stronger and build an effective team!
Duration:
3 x 2.5 hour online trainings
Setting:
Online Classroom Training in small groups – Max 12 people.
Bespoke company trainings available from 4 participants.
Pricing
Starting at €749 per participant.
What happens after the training?
We offer advanced follow-up courses and bespoke coaching options.
Glossary 101
We teach the terms, metrics, and frameworks that any Customer Success Manager in B2B SaaS should understand. Think funnels, customer journeys, playbooks, KPIs.
Health Score & Data 101
Every CSM needs a basic understanding of data and health scores. We teach these fundamentals and show how health scores can deliver fast value.
Collaboration and Team Sync
Customer Success has so much impact on the entire organization. We teach your team how to successfully work with Marketing, Sales, Product, and everybody else.
Crash course: Engage, manage, retain
How do you manage a successful customer relationship? How do you understand if a customer needs extra attention, or not? We will get your team up to speed about the fundamental, practical techniques.
Onboarding for Success
Onboarding is the most important phase of any (successful) customer journey. We make sure your CS team doesn’t fall into the most common traps and can successfully onboard any client.
Upselling 101
Customer Success is a revenue engine if done right. And they come natural (and non-salesy) for a well-trained CSM. We set the groundwork for a well-selling team.
Get in touch with the Trainer
Led by B2B SaaS expert Mick Weijers, our programs help Account Managers and Customer Success Teams tackle churn, boost retention, and drive growth. Discover actionable insights and proven strategies to transform your approach and achieve sustainable success. Explore our training today!
