Up & Cross-Selling
Most Customer Success Team are not prepared to carry commercial responsibility for up & cross-selling.
Learn how to balance a client relationship and commercial responsibility now.
What we Teach in:
Up & Cross-Selling
Do you want to learn how to spot up & cross-sell opportunities systematically for you or your sales team?
Then this is the course for you.
Duration:
3 x 2.5 hour online trainings
Setting:
Online Classroom Training in small groups – Max 12 people.
Bespoke company trainings available from 4 participants.
Pricing
Starting at €749 per participant.
What happens after the training?
We offer advanced follow-up courses and bespoke coaching options.
Roles and responsibilities
Understand when & how to make a separation of concerns between sales & customers success
Implement tomorrow
Implement those techniques by practicing real-life cases
Best Practices
Train best-practice discovery in role-plays that build a crucial step in your customer success cadence
Identify opportunities
Learn how to best identify opportunities during your check-ins; create smooth sales hand-overs & setup conversations for success.
Balance
Understand how to balance the reinforcement of the status-quo; with introducing new upsell opportunities.
Revenue engine
Customer Success is a revenue engine if done right. And they come natural (and non-salesy) for a well-trained CSM. We set the groundwork for a well-selling team.
Get in touch with the Trainer
Led by B2B SaaS expert Mick Weijers, our programs help Account Managers and Customer Success Teams tackle churn, boost retention, and drive growth. Discover actionable insights and proven strategies to transform your approach and achieve sustainable success. Explore our training today!
